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Before the pandemic, a puppy traveling via cargo from California to Pennsylvania developed respiratory distress during a transfer in Atlanta. An astute ramp agent recognized that something was wrong and alerted the appropriate personnel. The puppy's journey was stopped, Delta activated its animal-emergency contingency plan, and the puppy was transported to a local emergency veterinary hospital. It was diagnosed with aspiration pneumonia and remai...

Most pet owners who consider labeling their dog as a service animal are not acting out of bad intent. They want to stay together, reduce stress, or make travel easier. Airline rules can feel confusing, and social media often makes service dog travel look simple.But claiming a pet as a service dog when they are not fully trained has real consequences… especially in air travel. Air Travel Is Where Training Is Tested Airports and aircraft cabins are...